For Freezing Events prior to September 5, 2019, distribution has concluded, and no further claims are being accepted. If you have a Future Freezing Event on an eligible Group B Model (click here for a list) and it’s within five years of purchase, you may be eligible to receive a free replacement drain tube part through December 31, 2026. You must call 1-888-900-7957 to report your Future Freezing Event to Whirlpool and it should be within 90 days after experiencing the Future Freezing Event. If the Whirlpool Service Technician reports to Whirlpool that your Class Refrigerator in Group B experienced a Freezing Event, Whirlpool will pay for the replacement part and reimburse for the repair service as follows:
- 100% of parts and labor costs for Qualifying Repairs you paid for in years one (1) through three (3) after purchase;
- 100% of parts and 65% of labor costs for Qualifying Repairs you paid for in year four (4) after purchase; and
- 100% of parts and 50% of labor costs for Qualifying Repairs you paid for in year five (5) after purchase.
If you would like to report a Future Freezing and you qualify as described above, please contact Whirlpool’s special service project number at 1-888-900-7957.
If you have questions regarding this Settlement, you may contact Class Counsel as described below: